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Cardiologist Alleges Hospital Is Profiling Him

Health and Wellness | Tue, 12/01/2009 - 2:26 am | Updated 33 weeks 4 days ago | Read 2824 | Commented 16 | Emailed 19
Tags: cape regional medical center, court house, dr suketu nanavati

By Joe Hart

Dr. Suketu Nanvati

COURT HOUSE — A local cardiologist claims he’s being unfairly targeted by officials at the county’s only hospital because of his race and outspoken nature regarding patient care.

Dr. Suketu Nanavati, a staff cardiologist at Cape Regional Medical Center and owner of the Cape Heart Clinic, shared with the Herald a copy of a letter and questionnaire that were distributed to hospital staff members by Dr. Richard Falivena, vice president of medical affairs at the medical center.

When asked for its response, the hospital cited confidentiality of the matter, and stated it could not comment further.

The letter asks staff members to complete a PULSE (Physician Universal Leadership Skills Education) program survey “so that Nanavati can receive feedback about his leadership style.”

Some of the things the survey asks are whether Nanavati:

• Treats team members with respect
• Is open to suggestions
• Is truthful and straightforward
• Admits when wrong
• Communicates clear requests, explanations and expectations
• Unfairly “badmouths” the facility, unit or colleagues
• Overreacts and defensive to suggestions
• Arrogantly demands things be done their way, not saying why
• Talks down to team members
• Uses offensive gestures when angry, such as rolls eyes, glares
• Yells or swears at team members
• When angry at others, implies or threatens retaliation
• Intentionally embarrasses team members in front of others
• Makes inappropriate and unwanted sexual comments/gestures
• Makes prejudiced comments or acts discriminatory
• Bangs or throws things when angry or frustrated
• Made some team members intimidated or nervous
• Discouraged others from asking important questions

Nanavati told the Herald that he feels that this survey is “racial profiling” and discrimination against him. He said it was against hospital by-laws.

“I feel horrible, like there’s a target on my back,” Nanavati said.

He said this round of discrimination is worse than what he experienced in the 1980s, when he and the hospital (formerly Burdette Tomlin Memorial) went through state and federal courts costing both himself and the hospital hundreds of thousands, if not millions of dollars in legal fees.

Nanavati said the hospital told him it would be conducting the survey and asked him if he wanted to participate. He said he refused because he knew their intentions — to silence him and to stop him from questioning the quality of care at the hospital.

“Silencing me did not work 30 years ago and it will not work now,” Nanavati said. “Because we are talking about people’s lives, not some commodity.”

Nanavati said Falivena told him the survey was part of a “disruptive physician” process to which the hospital was committed. When the surveys come back, hospital officials will sit down with Nanavati, review the results and develop an action plan to bring his behaviors in line with those of other physicians, Nanavati said.

After receiving this information from Nanavati, the Herald asked the hospital the following questions:

• Has the hospital ever conducted a PULSE survey before on one of its physicians?
• Aside from Dr. Nanavati, is a survey being conducted on any other doctors at this time?
• What are some of the behaviors that Dr. Nanavati exhibits that make him a disruptive doctor?
• Have those behaviors affected the quality of his care for patients?
• Do any other doctors exhibit those behaviors? If so, why are they not being surveyed?
• With the likelihood of litigation resulting from this action and its associated costs, do you think it's worth it for the hospital to proceed?

The hospital issued the following:

“This matter is the subject of the Medical Staff peer review process. It is the policy of Cape Regional Medical Center and its Medical Staff to maintain all peer review matters in a confidential fashion, therefore we are not at liberty to discuss this matter.”

Follow Hart at www.Twitter/HeraldJoe

Contact Hart at (609) 886-8600 Ext 35 or at: jhart@cmcherald.com

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Comments (16)

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Wed, 12/16/2009 - 3:20pm - Posted by: buster1

I just left Dr. Nanavati office. For years I suffered from many different aliments never knowing what was wrong. I first knew him when I worked at the hospital and I can i seen him first hand take care of his patients. Always gracious. 2 years ago I had terrible chest pain and made an app. I went through several tests before I had an Anspar test. I was diagnosed with POTS syndrome, which can cause all the problems I was having. He spent so much time with me. He listened to everything I said. If you have to wait in the waiting room it's well worth considering the time he gives to his patients. I begun to take 2 different medicines and in less than 6 months I was better. All those things I suffered from Stopped. Just last month I was there. I was having severe anxiety. HHe sat with me for a half hour. He gave ideas on how to deal with anxiety such as writing down something positive everyday. Imagine a Doctor who dedicated his entire life to saving people both physically and mentally. I am truly alarmed at what the hospital is doing to him YET again. The hospital don't even realize what they have in him. having worked there I personally know how political it is. I do agree improvements have been made but I am so hurt by what they are doing to him. He saved me from a life of misery. Thank you Dr Nanavati.

Sat, 12/05/2009 - 6:07pm - Posted by: wonderbus

Hmmmm a Dr that cares more about his patients........he is going to see a new patient and that will be me. I am so tired of the South Jersey Dr's that care nothing about the patient but the almighty $.

I wonder if a Survey was ever done on the ER Dr. that was surfing Amazon as I was waiting for my labs to come back. Yeah they were back but she found other things to interesting on Amazon.

I signed myself out AMA.........

Thu, 12/03/2009 - 7:59pm - Posted by: MarcusHook

I haven't met a doctor yet that doesn't have an attitude problem or a God Complex, and don't dare question them...But, as a Student of Sociology Research in a Bachelors Program, I can tell you that a Survey is not the most trusted evaluation protocol. Surveys can be unreliable, their results can be tested and re-tested with totally different outcomes. If this Doctor is so offensive, the people who he has personally offended should write a formal letter of complaint, and then there is no guessing, no public opinion, its right down to, one on one, or a class action sort of thing...The people can be heard with specific complaints, the Dr. can know who they are, and what he's done wrong, and then the Race Card can't enter into it. I know this Dr. And i agree that he's not very nice, but that doesn't have anything to do with his RACE, it has to do with his God Complex as a Doctor, and if he needs to be disciplined, a survey is not the way to do it....Go directly for it, Professionally, not behind some flimsy survey. That I think is wrong.

Thu, 12/03/2009 - 8:46am - Posted by: TommyR

He's playing the Race Card. His pesonality probably rubs a lot of people the wrong way. He's still a horses behind regardless of what race he is.

Thu, 12/03/2009 - 5:10am - Posted by: MarcusHook

Burdette Tomlin Memorial Hospital use to be known as Burdeath, now people are bad mouthing the same hospital under a new name. Its not really new. And no matter where you live, you will always here negative feedback within the community about its local hospital, and rarely will it ever be positive. Most people who have something Positive to say, never get heard, but when something Negative is being said, everyone is all ears, because people feed off the negative. They love to hear it, they thrive off of it. As for Dr. Nanavati, I think a public survey of his conduct is really unfair. If there are complaints about him, then deal with the actual complaints rather than sending out a survey, my god. Surveys rarely bring in accurate information, never information that can't be questioned, and re-tested. Survey's are unreliable. I aggree with Dr. Nanavati that this is a Personal attack on him, and I think that it is similar to Slang Books that high school students pass around. The books have pages filled with questions about other students, and everybody writes their opinion in them. Most people get bored with Surveys, they will check anything, just to be done with it. The results of a survey like this, is Un-Reliable. How could a Professional Medical Facility even think that something like this could be useful, and even include it in their Policy. Thats absurd. Bad Business if nothing else. If someone has a complaint against Dr.N. then write an official complaint, public opinion, is not the way to handle it. A written complaint, due process, a hearing before the board of Medical Directors, thats Professional, a survey intended to destroy a man, is childish.

Wed, 12/02/2009 - 10:34pm - Posted by: Scorpion

I have to agree with mommomkip. My life was saved twice at Cape and I have been there many times for myself and with family members and I really can't say I've ever had a terrible experience. I think some of the nurses on the floors are a bit snotty at times, but no more than the receptionists at most doctors offices. If every visit is a bad experience, why keep going back? Sounds like some of you thrive on complaining. If you are chronically ill and don't mind spending your life traveling the parkway going from one specialist to another by all means, go for it. My personal experience is that the doctors from Shore, ACMC and even Atlanticare same day are no smarter and no better that the staff we have at Cape.
As for the problems between the hospital and the doctor, I hope they can work things out and settle their differences professionally.

Wed, 12/02/2009 - 9:20pm - Posted by: mommomkip

i cannot believe the way residents of cape may county are bad mouthing cape regional. i agree years ago that there were issues with the hospital. but this hospital has grown and expanded so much over the years and improved so much i am just shocked at all being said. ive been in a few other ers and have waited for 7 hours or more before even being seen. my husband was an inpatient at another hospital and it was a bigger hospital than cape regional. the care in the er was horrendous and so was the inpatient care. i disagree completely with what these people are saying. i have found the staff in cape regional very caring not only with the patients but with their families also. maybe you should all step back and take a good look at this hospital today instead of going by things that happened years ago. i say hats off to cape regional. your doing a wonderful job.

Wed, 12/02/2009 - 2:57pm - Posted by: info

I agree that those running the hospital have it out for Dr. Nanavati....he's probably got some dirt on them anyway, so they'd better beware....Thank goodness that he cares enough to speak up about the patient at the hospital, more of them should do the same instead of just worrying about your insurance.

Wed, 12/02/2009 - 12:13pm - Posted by: john

The questionaire sounds like one you would see about Dr. House . I don't care if Dr. Nanavati fails this test as long as he can identify ( and treat ) me properly .
I have had elective surgery done at Shore Memorial and Cape Regional is just around the corner from my house .
It seems that the staff at Cape Regional suffers from the same lack of education and experience that you'll find in most ( so called ) professional businesses in Cape May County , That's probably because they have been educated in the local school system and/or were never intelligent enough to leave the area . John from Court House

Tue, 12/01/2009 - 11:41pm - Posted by: oldtimer

Sounds like its time to retire no matter how many lives saved. The CAPE FEAR still has some small minds.

Tue, 12/01/2009 - 10:15pm - Posted by: noddanow

shoregirl09 statistical times don't tell the behind the scenes experience. Cape Regional treats the chronically ill as if they were bothering the staff by coming in. When you are discharged the paperwork says come in if you have these symptoms. Try that at your award winning Cape because I can tell you from personal experience you get nothing but attitude!

Tue, 12/01/2009 - 9:44pm - Posted by: shoregirl09

Im really surprised by the negative comment below. Cape Regional's ER is nationally recognized.. Nationally the average wait in Emergency Rooms is 6 hours. Cape Regionals is 2 and that is during the busy Summer months. Cape Regional is one of the only hospitals where nobody is placed in a waiting room. Everyone is taken directly to a bed and everyone is seen by a board certified emergency physician.. you won't see that in many ERS. You may wait a little to see a dr. but remember this is an EMERGENCY room and there may be someone who is critically ill that the dr. is spending time with.. Go visit other ERS and let me know how it works out for you. Keep up the great work Cape Regional!

Tue, 12/01/2009 - 9:42pm - Posted by: theSHADOW

Obviously Alisaurus hasn't a clue about the politics of BURDETTE TOMLIN HOSPITAL....known now...not as Burdeath.....but Cape Regional.....new name...still the same old same old......Doc Nanavanti is the shining star at Cape Regional....but the snots that run the joint don't like him and make it as difficult as possible for him to practice! The Board along with the CEO should all be investigated......as for me......I pray to god that I never have to set foot in the place......and if I have a heart attack....I pray to God that I can get Doc Nanavanti to work on me....

Tue, 12/01/2009 - 9:15pm - Posted by: helenk

The whole hospital should be under investigation and have the county residents fill out surveys. I have been a resident here for 23 years and I have been to the hospital on numerous occasions and it has always been a bad experience. You show up and sit in the waiting room sometimes for as long as 40 minutes, then you talk to the nurse after seeing her you go to register sometimes having to go back to the waiting room and wait for them to call you. Then you register and go wait in another waiting room until a nurse in the back calls you and puts you in a bed then once again you sit and wait until the doctor decides to finally come in. Everything at this hospital is wait, wait, wait. It is completely uncalled for and unprofessional. I don't know why they call it an emergency room because they don't treat anything as an emergency everyone takes their sweet time doing everything.I seen on the news that someone died while waiting in an emergency room I'm surprised it wasn't Cape Regional on the news. I really wish I knew who I could talk to about this place and it would actually make a difference.

Tue, 12/01/2009 - 7:10pm - Posted by: noddanow

This Dr. is very nice he treated me in the CCU before. As far as the hospital I can see them doing what he is saying. I don't believe a word of how they get such high marks. My experience is the triage nurses are snots, two of the E.R. doctors have such bad bedside manor I don't know how they entered into this profession. Most of the time when I don't feel like putting up with the poor service I drive all the way to Shore Memorial and let me tell you the differences is like night and day!!!!!

Tue, 12/01/2009 - 5:58pm - Posted by: Alisaurus

That doesn't sound like "racial profiling." It sounds like the hospital is trying to figure out if this guy is acting inappropriately. None of those questions have anything to do with race. It's not like he's the only "minority" working at the hospital...By going to the paper, this guy is just making himself look like he's probably guilty of the things on that survey. Good job, Doc!



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